Frequently Asked Questions

You need Shopify support because E-Commerce platforms are extremely complex! Most people who sign up with us don't want to deal with the headache of tending to a complex platform like that.

The most effective way we can support you and your website is through an ongoing partnership. Being on a support plan allows us to step in quickly whenever issues arise, since we'll already have a deep understanding of your site’s setup and needs. 

Many of the services included in our plans—like performance tuning, security monitoring, and proactive maintenance—are essential for keeping your site running smoothly and securely.

Take Core Web Vitals, for example: while we can make significant improvements in a one-time project, site performance naturally shifts as your content, plugins, and traffic evolve. With a support plan, we can adapt to these changes as they occur, without incurring additional fees. 

Our goal is to be more than just a service provider. We aim to be a long-term partner invested in your success.

Yes. We have made it very simple for you to attach services to multiples websites. All you need to do is increase the amount before you add the service to your cart.

Once the purchase is complete, an agent will reach out to you to get all of your details in order to help you with your project.